Just leaving a review due to no response, as I've had my eye on a quick release wrist strap to buy which I have questions about and won't buy until I get clarification.
There's no contact number anywhere (I'm in Australia too) and I've tried reaching them via email and all social media. It's weird they just started a sale too which means the business is probably active? Yet they can't answer any enquiries.. Also if they're charging SO much (even more than actual leather harnesses to hold multiple cameras) then least I'd expect is good customer service.
I am following up on here as I have not been able to reach you by email after a number of tries.
I’m so sorry that you are feeling this way about your experience with us, but there is some some confusion as we did indeed reply.
I personally responded to your email request for a traditional end wrist strap on the 15th of November, just 6mins after you submitted the contact form on our website.
Please check your junk mail folder incase the email got caught in there, I think it's very possible that either there is an issue with your email inbox or you are typing your email address incorrectly and that is the reason you are not responding to any of our communication.
I understand you are very frustrated because you thought I hadn’t replied, but we do actually try really hard with our customer service.
I did also go searching for the messages you sent by social media but I couldn't find anything in our facebook or instagram DMs.
I hope we can still help you, I can promise that we are here and we do reply.
Recently I purchased one of your wrist straps for my Olympus camera.
As soon as I opened and inspected the item I knew it was of great quality, felt so good to use and looked great, so much so that I’m looking at the other straps on your website.
I do feel lucky thank you.
with my heavy gfx fuji camera very comfortable
Well made. Beautiful color. Extremely comfortable
I’ve been looking for a wrist strap for my Q2 that could be quickly changed out for a neck strap. ILI have had another system in the past and the dangling connectors that hung from the camera I found annoying. With Lucky I can go from neck to wrist with their ingenious connector that is quick, unobtrusive and very secure. The leather is premium, soft and will age beautifully.